couplenecklace.club online shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your ring size and right letters you want show on the jewelry before buying.
Your satisfaction is our number one priority.
If you receive a damaged piece of jewelry or a piece of jewelry with an error, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days from the delivered date.
If you are not completely satisfied with the design or any quality problem you may return it for a full refund within 30 days from the delivered date.
Customers are able to return new, unopened items fulfilled by couplenecklace within 60 days of the delivery date. Please note that on all returned and canceled orders of personalized items there is a 30% restocking fee.
- Any item purchased from couplenecklace can be returned within 90 days.
- The item must be returned in a new and unworn condition.
- Items which have been resized, updated and/or repaired do not qualify.
- You will be responsible for the return shipping cost for any reasons which you want to reproduce the product,except the quality problem.
To request a return, please contact our customer service .One of reps will follow up with you via email with instructions. If you require assistance, please contact us online:https://www.messenger.com/t/1912595762322355
Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
All prices on this website are quoted in US dollars, please understand before buying the currency.
Currency problem is not refund the list.
Customers are able to cancel or change within 12 hours for free , except the currency problem. Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.